FAQs

Yes, Airlock™ is designed for self-installation, and the average setup time is just 15 minutes. For step-by-step installation instructions, click here.

Airlock™ is compatible with a wide range of AC input voltages, working efficiently with 110-240VAC.

Airlock™ is primarily designed for use with AC input voltages ranging from 110 to 240VAC. For boats equipped only with a 12V system, a marine-grade power inverter would be required to convert 12V DC to a compatible AC voltage.

It's best to install one Airlock™ per air conditioning unit that supplies air to a cabin. Here’s a simple guide:

• One air conditioner serving a specific cabin or area requires one (1) Airlock™
• Two separate air conditioners serving two individual cabins or areas require two (2) Airlocks™
• Multiple air conditioners supplying the same cabin or area require only one Airlock™, regardless of the number of units.

Airlock™ is designed to operate without spare parts, refills, or filters, and typically requires no maintenance. However, if your air conditioning system is located in a particularly dusty environment, we recommend a periodic light cleaning of the ion emitters (brushes) using any soft cloth. Always remember to turn off the power before cleaning.

Absolutely, you can set up Airlock™ to operate in synchronization with your air conditioner. To achieve this, connect the device to the AC unit's motor blower, rather than linking it to the unit's power board or circuit board. This ensures that Airlock™ activates only when the air conditioner is in operation, rather than running continuously.

Installing Airlock™ on split system air conditioners can vary depending on the specific setup and location of the units. In many situations, a plug-in installation is feasible, where the unit draws power from the nearest available power source. However, due to the complexities associated with various installation environments, we strongly recommend consulting with a marine electrician. This ensures that the installation is done safely and effectively, tailored to your specific requirements.

For optimal performance, Airlock™ is designed to be integrated with an air conditioning unit. This is because the system uses the airflow generated by the A/C to distribute ions effectively throughout the vessel, ensuring comprehensive air purification. Without an A/C unit, and using only fans, Airlock™ performance may be affected.

The effectiveness of Airlock™ in eliminating odors varies based on the nature and intensity of the odor present within the boat's interior. Typically, you should begin to notice a significant improvement in air quality between 1 to 5 days after installation. For especially strong odors, a few additional days and continuous operation may be necessary to achieve optimal results.

To guarantee constant ionization throughout the boat, Airlock™ requires to be integrated with an existing or new air conditioning unit.

The average life expectancy is 5 years and it depends on many factors such as room temperature, humidity level, and other specific usage conditions. We’ve seen Airlock™ devices in use 6 years after they were installed and they are still working without issue.

These are very important factors to consider if odors persist after installing Airlock™:

Underlying Cause: Airlock™ is designed to effectively break up the molecular structure of odors and smells, providing the feeling of fresh air indoors. However, it's crucial to understand that persistent odors may indicate an unresolved underlying issue. If the root cause of the odor isn't addressed, Airlock™ might not be able to completely neutralize the smell as it's continuously combating new odors from the same source. We recommend inspecting common areas where unpleasant odors originate, such as the bilge, holding tank, any leaks, clogs, or deteriorated hose lines. Addressing these issues alongside using Airlock™ will ensure the freshest onboard experience.

AC Service Area: Airlock™ must be connected proximal to the specific AC unit that supplies conditioned air to the area or space with the odor problem. This ensures that the air-purifying ions are carried through the ductwork and into the affected area.

All orders are processed and shipped within 1 business day after receiving the order and are delivered between 3 to 5 business days once shipped.

Once your order has shipped, you will receive an email that will include the tracking number from the delivery courier.

Yes, we have a 30-Day Performance Guarantee policy. If you're not completely satisfied with your purchase, we invite you to read more about our return policy and submit a request for a return here.

Check out this video and see how your package will arrive.

Every Airlock™ comes with a 2-Year warranty. You can read our full warranty policy here.

If you are not satisfied with the performance of Airlock™ within 30 days of the purchase date, our technical support team will work with you to address and resolve the issue. If a solution isn’t reached, we will refund the full price of the device. You can read our full Performance Guarantee policy here.

Firstly, observe the purple LED on the front face of the device; when Airlock™ is functioning as intended, this light will be illuminated. For an optional, additional verification step, a non-contact voltage reader can be utilized. Simply position it near the ion emitters/brushes of the device - a voltage indication will confirm that Airlock™ is actively working to purify and freshen your air.

In the event that the LED indicator does not light up, please ensure Airlock is installed correctly: the black and red wires should be securely connected to the power source. Ensure all connections are firm and accurate, guaranteeing optimal functionality for your air purifier.

While Airlock™ is designed to effectively purify and freshen the air onboard, it's crucial to understand that persistent odors may indicate an unresolved underlying issue. If the root cause of the odor isn't addressed, Airlock™ might not be able to completely neutralize the smell as it's continuously combating new odors from the source. We recommend inspecting common areas where unpleasant odors originate, such as the bilge, holding tank, any leaks, clogs, or deteriorated hose lines. Addressing these issues alongside using Airlock™ will ensure the freshest onboard experience.